EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
Meticore Weight Loss Voted #1.
Daily Excellence
Previous Thread
Next Thread
Print Thread
Rate Thread
#571911 05/19/14 06:12 PM
Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
Hey gang-

This may have already been answered somewhere but I couldn't find out where-

I have a VTX1000 on the 600, that will not dial out. It is either the dial tone is coming in too hot (and the system can't "hear" the tones) or the VTX is not sending DTMF tone loud enough.

This same phone worked on the ESI 200, and it works on a Mitel, but not on the 600.

When I press talk, I hear dial tone, then I hear dial tone while pressing the numbers to dial out- when I hook it up to the 200, I press talk, hear dial tone, then dial tone "goes away" as I'm dialing the numbers-

Anyone else have this issue, and is there a fix for it?

Thanks

Linked Banner to your Product or Website
Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Call ESI Tech support and have them adjust the DTMF receive threshold.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
awesome- thanks rcaman

Joined: Nov 2010
Posts: 68
Member
OP Offline
Member
Joined: Nov 2010
Posts: 68
Hey Rcaman-

They said to try getting into programming, and walked me through changing the DTMF on off settings- the tech I worked with had no clue about the DTMF receive threshold- have you had them do that before? (changed the DTMF on off settings did not work btw)

thanks

Joined: Feb 2006
Posts: 1,716
Member
***
Offline
Member
***
Joined: Feb 2006
Posts: 1,716
Are you certified on the Comm Server ESI?

The ESI techs can and have adjusted threshold settings on numerous systems. They are reluctant to do so if the tech is not certified or is not on site. Making those changes can lead to glare and echo problems, so there has to be a check immediately when the changes are made.

Just as a check that you can do, take a single line telephone and see if you have any dialing issues with it.

Rcaman


Americom, Inc.
Where The Art And Science Of Communications Meet
Joined: May 2016
Posts: 2
Member
Offline
Member
Joined: May 2016
Posts: 2
ESI doesn't have anything called DTMF Receive Threshold. I'm not certain yet what the fix is for this

Joined: Nov 2004
Posts: 1,558
Likes: 1
Moderator-ESI - Executone
*****
Offline
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,558
Likes: 1
Originally Posted by Dragonetti
ESI doesn't have anything called DTMF Receive Threshold. I'm not certain yet what the fix is for this

well, yes they do, it is a Hidden function available thru the phone( master Tech only ) ESI can also adjust using Terminal commands...


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,466
Posts640,071
Members49,483
Most Online5,661
May 23rd, 2018
Today's Birthdays
baldy, gtrs, laertao, patrick8154
Newest Members
Matt L, Goracing57, Michael Duffy, Jim22, hummerdave
49,482 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 37
Ruben 7
OBT 5
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
15 members (hitechcomm, sundance, Mercenary Roadie, dexman, BobRobert, justbill, jeffmoss26, Yoda, phonman123, metelcom, ToshiGal75, RATHER BE FISHING, mohammed abdelaa, 2 invisible), 113 guests, and 41 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud