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Joined: Oct 2006
Posts: 25
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OP
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Joined: Oct 2006
Posts: 25 |
I am running DB Studio 1.63 and trying to set up an automatic forwarding for the weekends. I want the calls that come in for one of the listings in one of the call routing tables to be forwarded to a cell phone on Fridays starting at 3:30pm until Sundays at 3pm. I want to make sure I do this right which is why I'm asking here before jumping into it. If you need further information from me let me know. Thanks.
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
1. Build and configure a STAR application that has your current schedule in it. STARS search from the top down, so put your normal schedules a the bottom and your special schedules towards the top. once a match is found it executes it.
2. Build a Phantom
3. Manually forward the phantom to the outside number
4. Build a Call Routing App that times out to the phantom with no greetings
5. Configure a schedule in the STAR to point to the CRA in step 4
6. Point your call routing table entry to the star
Whala, that is it.
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Joined: Oct 2006
Posts: 25
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OP
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Joined: Oct 2006
Posts: 25 |
That is easy. It's exactly what I thought to do but it seemed a little too easy. Thanks for letting me know exactly what to do. I'm going to set this up and see how good I am at following directions. Thanks again.
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Joined: Oct 2006
Posts: 25
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OP
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Joined: Oct 2006
Posts: 25 |
When I try to set the phantom to forward to an external number I get "Forward to Restricted Trunk" displayed on the phone. Any ideas?
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Joined: Sep 2005
Posts: 840
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Go to System\Devices and Feature Codes\Phantoms\Specific Phantom\Associated Extensions. Make the "Outgoing Extension" value 9200. If 9200 does not work, make it 92000. That should fix yer problem.
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Joined: Oct 2006
Posts: 25
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OP
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Joined: Oct 2006
Posts: 25 |
Still not working with the Outgoing Extension set to 9200 and 92000 gives me nothing.
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
Check the following:
Outgoing access to the TG(s)
Any type of restrictions in place for the phantoms (COS)
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Joined: Oct 2006
Posts: 25
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OP
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Joined: Oct 2006
Posts: 25 |
Thank you! I did not have the phantom listed in the group with permissions to access an outbound line.
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