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Joined: May 2005
Posts: 141
OP Offline
Joined: May 2005
Posts: 141
Customers has 9.002 on Axxess. They have a remote office connected via point to point with ip phones. They have a pc with console software at the remote office that they use for night mode. That pc is old, and they have replaced it. I copied the software to the new pc and installed the lpt dongle. That all seems to work, as the software comes up in default mode, not demo mode.

However, it will not connect to the Axxess. Says "No OAI servers." Is this because no one knows the OAI password? Is there any work around?

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Joined: Oct 2009
Posts: 107
Joined: Oct 2009
Posts: 107
You probably have a CT Gateway in the network. Inter-tel recommended that it runs on a separate PC. The attendant Console software was probably looking at that. THe CT gateway collects the 2 OAI streams then the software looks at the CT Gateway for it's information. Not saying this is the answer but you should look for the gateway in your network.

Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
Joined: May 2005
Posts: 141
OP Offline
Joined: May 2005
Posts: 141
Would the CT Gateway be installed where the phone system is or at the remote. The old pc and software still work, so I assume if the CT gateway is with the phone system, then it is working properly. I also turn off the old PC before trying the new. Unfortunately, no one knows what the OAI password is, so if I find the Gateway, not sure I can do anything anyway. Also I cannot access programming on the AXXESS from the remote site, but I can ping the two IP cards.

Moderated by  Stix1 

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