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#573872 06/27/14 01:34 PM
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rosen Offline OP
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Hello smart people,

We have a ctx100 and a ivp8 rev.1

The issue is that when we go in to record a message it says "I'm sorry, I am unable to record your greeting at this time." Also it will not allow an external call to record a voice mail either. Any help would be much appreciated.

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Sounds like your vm system has reached its maximum capacity. Have people log in and start deleting saved messages.

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rosen Offline OP
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that's the thing there was only 1 voicemail and we deleted it

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Check mailbox 0

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rosen Offline OP
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is that the 990 one

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There is a greeting recording time for each mailbox, the default is 40 seconds you may want to extend that for the main greeting.

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rosen Offline OP
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how do i do that, do i have to connect to the com port or can i do that through the phone?

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Connect through the com port and you will be able to see what mailboxes have messages in them, and how many. Like was suggested earlier, check mailbox 0.

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rosen Offline OP
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how do i login to mailbox 0, is it the same way i would check an extension mailbox

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rosen Offline OP
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resolved:
copied user 0 to another user
deleted user 0
copied it back

thanks for the prompt replies


Moderated by  Carlos#1, phonemeister 

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