Interchange can't pickup calls leaving a message

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Mp5000/Interchange can't pickup calls leaving a message #573725 06/24/14 07:19 PM
Joined: Jul 2008 Posts: 127 Detroit Mi. mezzaman Member
mezzaman Member Joined: Jul 2008 Posts: 127 Detroit Mi.	Hi guys, Customer called and says they can't pickup calls that are leaving a message by pressing the soft key on their display like they use to. Any thoughts? Thanks

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Re: Mp5000/Interchange can't pickup calls leaving a message mezzaman #573726 06/24/14 07:28 PM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	I'd check the rest of the soft keys functions...possible serial link issue.

Re: Mp5000/Interchange can't pickup calls leaving a message mezzaman #573729 06/24/14 08:37 PM
Joined: Jul 2008 Posts: 127 Detroit Mi. mezzaman Member
mezzaman Member Joined: Jul 2008 Posts: 127 Detroit Mi.	Other options on the soft keys work.

Re: Mp5000/Interchange can't pickup calls leaving a message mezzaman #573945 06/29/14 08:47 PM
Joined: May 2005 Posts: 951 Lindenhurst, NY 11757 ComdialJim Member
ComdialJim Member Joined: May 2005 Posts: 951 Lindenhurst, NY 11757	Check over operation of soft keys in relation to voicemail. You have a serial link issue or the voicemail ports are not connected to system in correct order Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Re: Mp5000/Interchange can't pickup calls leaving a message mezzaman #573955 06/30/14 02:42 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	The VMAIL softkey option would have disappeared if serial were a problem. You can check in the error.log file on the voicemail to look for serial integration errors. Make sure nothing changed with how the voicemail ports are connected. Call each one and make sure it rings into the port it should ring to, by watching at the voicemail main banner screen. Justin

Re: Mp5000/Interchange can't pickup calls leaving a message mezzaman #574036 07/01/14 07:06 PM
Joined: Jul 2008 Posts: 127 Detroit Mi. mezzaman Member
mezzaman Member Joined: Jul 2008 Posts: 127 Detroit Mi.	Thanks for your help. Found out customer was having PRI frame slips and loss of sync. After AT&T fixed the problem a system reset took care of my problem.

Moderated by 5years&counting, jwooten, RATHER BE FISHING

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