Business Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Mar 2013
Posts: 137
usbuild Offline OP
Member
OP Offline
Member
Joined: Mar 2013
Posts: 137
Since DSX series are slowly going away and this client had it under intense use for 5 years.
I'm talking about call center with 14 stations running 10 hours a day 6 days a week. Monthly average is 90.000 minutes.
Personally I'm very happy with DSX series and would not touch it unless I have to, they had zero downtime (not counting power outages and provider/user related issues).
I do keep spare parts in stock in case of hardware failure and offering him 4 hour response time.
Is it time to sell him SL1100?
How long DSX might last?
Did he outgrew the capacity of DSX and SL1100 and should be getting something more powerful and more redundant?





Atcom VoIP Demo
VoIP Demo
Joined: Oct 2006
Posts: 1,348
Member
Offline
Member
Joined: Oct 2006
Posts: 1,348
If it isn't broke, don't fix it. If the DSX is working and you have spare parts, I think you're good for a long time. Of course, when your customer outgrows the DSX, then look into what's available at that time.

Jim

Joined: Feb 2008
Posts: 683
Member
*****
Offline
Member
*****
Joined: Feb 2008
Posts: 683
I gotta feeling the DSX will be like the Avaya Partner in that it was a very popular system and as such there will be parts out there for a few years to come. Granted it was not AS popular as the Partner, but you get the picture. First thing to become scarce will be the Intramail as voice mail is usually gobbled up by the hoarders and held for ransom.


St Petersburg
Joined: Apr 2005
Posts: 2,462
Likes: 1
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,462
Likes: 1
Since DSX does not have ACD what do you mean by call center?

If you are looking for a true call center the SL1100 or SV8100 can provide it.

The SV8100 is a true work horse and worth the extra money.


We get old too soon, smart too late
Joined: Mar 2013
Posts: 137
usbuild Offline OP
Member
OP Offline
Member
Joined: Mar 2013
Posts: 137
dan, I call it a call center, because of the volume. when they started with 1 employee and 2 co trunks DSX-40 was the only option they could afford, upgraded to 80 when they asked for PRI.
ACD will not work for them, All incoming calls distributed by Intramail into personal or departments voice mail, then messages checked by one employee and distributed in short version between sales people or CSR.

Joined: Mar 2013
Posts: 137
usbuild Offline OP
Member
OP Offline
Member
Joined: Mar 2013
Posts: 137
dan, regarding SV8100. where do I buy one? where to go for training? I heard that its not as intuitive and user friendly as DSX or SL1100. Is it true?

Joined: Apr 2005
Posts: 2,462
Likes: 1
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,462
Likes: 1
You have to become a NEC dealer or reseller to sell the SV8100, 8300 and 8500.

I don't know what you mean by user friendly, the SL1100 software comes from the SV8100.



We get old too soon, smart too late

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,686
Posts636,177
Members49,606
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
cotton, JDK, jdkinney, Matt Knight, MCap, neh-telecom
Newest Members
Uranium-235, grahamw, Motel6Guy, JustAGuy, Dialtony
49,606 Registered Users
Top Posters(30 Days)
Toner 12
Yoda 9
dexman 6
Who's Online Now
3 members (JBean3329, nfcphoneman, nortelvoip), 34 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems & VoIP | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5