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MicroCall stopped logging calls
#57451 08/07/07 06:51 PM
Joined: May 2005
Posts: 47
davedel Offline OP
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Team,

About a month ago, our MicroCall system (v2.8) stopped logging calls from our Axxess 8.1 system's OPC Card's RS-232 Interface.

All cables seem to to be connected securely and working. However, Both the ShowCall and MicroCall status window are not updating any counters for Inbound/Outbound Calls off network.

My Question is:

1. What settings can I verify on the Switch (assuming they are under the Reporting Programming Object in DB Studio) should I make sure are flagged/checked to capture inbound/Outbound calls made to our PRI Trunk.

If it's any consequence, our MicroCall file is show as 95% full, if this could be the root cause?

Any help hints would be very great!

Thanks -

Dave


Dave Del Purgatorio | I.T. Team Support
Pacific School of Religion
1798 Scenic Ave.
Berkeley, CA 94709
510.849.8204
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Re: MicroCall stopped logging calls
#57452 08/08/07 04:10 PM
Joined: Nov 2001
Posts: 2,500
RCA Offline
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Rhett

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