Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
EM
#57462 08/10/07 08:36 AM
Joined: Dec 2006
Posts: 93
Avit Offline OP
Member
OP Offline
Member
Joined: Dec 2006
Posts: 93
When calling the back door number to auto attendant, the first call is answered correctly and works fine. If second call rings in while the first call is still in progress, the second caller hears dead air.They don't hear the greeting and can't dial any digits. Any ideas????

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: EM
#57463 08/10/07 05:18 PM
Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Offline
Member
Joined: Nov 2001
Posts: 2,500
Sorry but, what does your topic EM mean? What brand or model phone system are you talking about? Is your backdoor number just a single CO line or does it have a Hunt line that it goes to if busy?


Rhett
Re: EM
#57464 08/13/07 08:23 AM
Joined: Jun 2007
Posts: 490
Member
Offline
Member
Joined: Jun 2007
Posts: 490
Enterprise Messaging; I would check your timeslot group programming first and obviously make certain that your AIC cable is properly seated. Also check your EM FCU to make sure that the boards you have are being properly detected. If that all looks good, pop the cover off the server and make sure that the cards are seated properly.


ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified
http://www.voipnetworkengineering.blogspot.com
Re: EM
#57465 08/13/07 10:33 AM
Joined: Dec 2006
Posts: 93
Avit Offline OP
Member
OP Offline
Member
Joined: Dec 2006
Posts: 93
Thanks for the replies. I had the customer stop the EM application and reboot the server. So far everything seems to be working correctly. It almost seems as though one or more of the ports were locked up, but I'm not sure why that would happen???

Re: EM
#57466 08/14/07 09:12 AM
Joined: Jun 2007
Posts: 490
Member
Offline
Member
Joined: Jun 2007
Posts: 490
Its a computer man...sometimes s*&% happens.


ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified
http://www.voipnetworkengineering.blogspot.com

Moderated by  Stix1 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Vodavi Starplus DHS Unusual Events
by ABLE1 - 09/30/20 01:56 PM
WebRTC
by Coral Tech - 09/30/20 01:50 PM
SV9100 CP10
by teldata1 - 09/30/20 12:31 PM
SV9100 Software
by teldata1 - 09/30/20 11:41 AM
7100 Lan Printer Error
by RM SYSTEMS - 09/28/20 02:27 PM
Who's Online Now
30 members (Yoda, Ruben, Bob3470, Memphisribs, jknichols, Professor Shadow, LenShustek, KRRath, RATHER BE FISHING, crazy canuck, Iwatsu Guru, STS E, justbill, gelehu, Daniel, Noobed2336, ChrisNI, ABLE1, erniejoey, Carl Navarro, vicbob, BobRobert, metelcom, MooreTel, Hofman telekom, RonP, phonman123, EV607797, Telesystems, hbiss), 413 guests, and 76 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,979
Posts637,384
Members49,357
Most Online5,661
May 23rd, 2018
Today's Birthdays
data-monkey, LightSRC, MW2012, Rob Caves, Sonny NJ, The Tech
Newest Members
Hanale, xware, Adam19871, tmr-afmk, Big Alan
49356 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 30
Ruben 13
ABLE1 13
hbiss 12
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners