sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems Mitel AX voicemail guest rooms not allowing you to leave messages

I have confirmed that guest rooms are being checked in but when you get forwarded to voice mail it just says if you know your parties ext please dial it now or hold for the operator. The Admin phones are in the same tenant and have the same forwarding but you can leave messages fine. I have changed the hunt group still the same. Then I deleted the mailbox recreated it same issue. I also tried a new extension and set it to guest in vm and it does the same. If all else fails I will just default the whole Voice Mail system. Any suggestions would be great.

What do you get if you call VM from a checked in room. Are the extensions using Call Forwarding or Form 19 Call Rerouting?

If you know your parties ext please dial it now or hold for the operator. They use form 19

do they have a PMS system?

Yes they do I found a few options in COS that were off and figured it out

sounds good as the PMS has to turn the room on and open the mailbox

Yeah the pms was functioning properly but option 258 in cos for the guest rooms was off so it did not recognize where the call was being forwarded from so it would not let you leave a message.