|
|
|
|
Joined: Feb 2008
Posts: 683
Member
|
|
Member
Joined: Feb 2008
Posts: 683 |
Got a customer with Time Warner Lines connected to a NEC DSX80 system. Once in a while he experiences static on a line. Its random, comes and goes. I can duplicate it, but when I isolate the line from the system and check with a butt set, it goes away. Of course, it won't repeat itself while I'm there. anyone else have this problem with TW. I doubt its the DSX, but I can't prove it to the customer.
St Petersburg
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2005
Posts: 9,182 Likes: 9
Spam Hunter
|
|
Spam Hunter
Joined: Dec 2005
Posts: 9,182 Likes: 9 |
Had T/W tested the service to see if anything is detected?
I Love FEATURE 00
|
|
|
|
|
Joined: Feb 2008
Posts: 683
Member
|
|
Member
Joined: Feb 2008
Posts: 683 |
They tested remotely. They told the customer everything was good.
St Petersburg
|
|
|
|
|
Joined: May 2002
Posts: 4,311 Likes: 8
Moderator-Avaya, Polycom
|
|
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,311 Likes: 8 |
Is it 1 line or all the lines
|
|
|
|
|
Joined: Jan 2009
Posts: 854 Likes: 1
Member
|
|
Member
Joined: Jan 2009
Posts: 854 Likes: 1 |
Assuming that this voice service is fed via some sort of cable modem, have you bypassed all of the premise wiring and checked directly at the modem? Test the lines w/ premise wiring attached and KSU disconnected?
|
|
|
|
|
Joined: Feb 2008
Posts: 683
Member
|
|
Member
Joined: Feb 2008
Posts: 683 |
I have. Of course when I do the problem disappears entirely, including when I hook everything back up to the system again. Strange.
St Petersburg
|
|
|
|
|
Joined: Feb 2005
Posts: 12,359 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,359 Likes: 4 |
Once in a while he experiences static on a line. Its random, comes and goes. Standard answer for intermittent problems: "I can't do anything unless I'm here and can see it when it does it. Have a nice day". -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
Remember when you could take out your trusty Sidekick or Dynatel and determine the problem in 30 seconds with a Stress Test?
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Feb 2005
Posts: 12,359 Likes: 4
Member
|
|
Member
Joined: Feb 2005
Posts: 12,359 Likes: 4 |
Now the stress test is when you have to talk to the cable techs.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
|
Joined: Feb 2009
Posts: 664
Member
|
|
Member
Joined: Feb 2009
Posts: 664 |
Remember when you could take out your trusty Sidekick or Dynatel and determine the problem in 30 seconds with a Stress Test?
Rcaman I do that now and I still can't get some LEC technicians to fix intermittent loop issues. Drives me bonkers.
|
|
|
|
Forums84
Topics94,552
Posts640,110
Members49,861
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Carl Navarro, Toner),
125
guests, and
171
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
