sundance-communications.com/forum Forums General General Telephone & Systems Information Devices for fast (and I mean fast) phone answering

Sounds like the OP gets paid by the number of calls answered so he wants to get the jump on the rest of the people in the call center.

-Hal

Well his profile does say sales.

Coral Tech, That is true..

Many systems (Mitel/Intertel) for example have settings to "auto-answer" the call without any action from the end user. It automatically places the call on their off-hook destination (I.e. headset, speakerphone).

Thanks, everyone for the replies! Sorry for the late follow up.

Is it possible that there is a push button cord that plugs into the speakerphone jack that let's you answer the call and then you can lift the receiver and take the call? Just thinking out loud?

I simply want to be able to answer a call - say with a push button something or other that I can keep by my keyboard.

I do not work in a call center and I am not trying to "get the jump" on anyone. Not to be rude, and not that it has any bearing at all in regards to my original question, I am self-employed, have a mild disability, and for reasons I'd like to keep to myself, I'll conclude the "why" details. (I feel like this is the beginning of a flaming thread in the comment section of a controversial opinion story...lol). Again, I'm not trying to be rude or inflammatory, I am just curious if there is hardware (other than a headset) that will help me achieve my objective. If not, then my question is answered - but if there is, I'd love to hear thoughts.

Thanks again! I really do appreciate it.

-Jim

A Panasonic TDA phone system can be programmed to answer calls on the Xth ring. (ie 1,2,3). It's the poor man's ACD auto answer.
If you're logged in (to the "group") your phone will auto answer.

Why you would want that, and you need a headset to do that, is your secret....

Carl

Not being rude either, sarcastic perhaps because that's the first thing that pops into mind from what is given. This is like going to the doctor, you don't present him or her with a diagnosis and cure. Rather you rely on their knowledge and education to determine what's best for you after seeing your problem. Same here. We have learned, mostly the hard way, that you never take a customer's word for anything. There is probably the sum total of hundreds of years of knowledge here and if we haven't already seen it there may be things that you don't know about that may be of help.

-Hal

I'd also switch to a PRI circuit versus copper lines. The phone system rings instantly on incoming calls.