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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
I have a call centre customer who has just migrated from ISDN to SIP (with the same carrier).
This carrier on their sip service send 9 digits for the CLI (we have a 2 digit area code (0x) and 8 digit numbers).
I'm looking for a way to add a 0 into the cli that is displayed on the customers handsets, as they use this to bring up the customers account quicker then waiting for the caller to say who they are, etc
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Joined: Mar 2012
Posts: 140
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Joined: Mar 2012
Posts: 140 |
What application is used to bring up the customers account? Wouldn't it be easier to modify in this application not to expect 0 in front?
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Joined: Dec 2012
Posts: 21
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Joined: Dec 2012
Posts: 21 |
Does anything in 5.2.3/5.2.4 help? The online help is useless, as usual.
You know.. that guy.. with the thing.
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
MMC 717? I dont know if this will work, but I upgraded a system once and after the upgrade the CID would display two extra digits in front of the incoming CID. Finnaly found the the two digits in MMC 717. I have never used it for what it was intedned for but maybe it will work. Might want to try a few different inputs for the options.
Bobby Mreen
Communications Technician
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Joined: Jan 2008
Posts: 181
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Joined: Jan 2008
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If you do a search on "cli code" it brings up two menu options , however these are only ON or OFF options. Nowhere can i find where you add the digits you require once turned on
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
Try doing a search on "Area code". Im not sure where it is at in OSDM.
Bobby Mreen
Communications Technician
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Joined: Nov 2013
Posts: 14
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Joined: Nov 2013
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You can remove 0 on area code in 718.
Because i came across, showing 0 on CLI, and i add in 0 on area code, them i can see CLI numbers without 0 infront.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
MMM718 only seems to impact on ISDN not SIP.
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Joined: Dec 2010
Posts: 681
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Joined: Dec 2010
Posts: 681 |
In mm210, make sure that cid code ins is turned to on. That should bring it in for you.
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