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Joined: Nov 2004
Posts: 64
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OP
Member
Joined: Nov 2004
Posts: 64 |
We are doing a WS SIP (Broadsoft) cutover and the system test ok when calling in the US. International however the system won't allow us to call International. Int'l was not turned off by WS and Int'l was working before we switched over to WS with the old SIP Provider.
Does anyone have any issue with this application? We had to downgrade the software firmware (which I hated to do) to meet the last known Avaya / WS tech bulletin.
Last approved Software version is R9.0.0.829 which is where we are right now. We did try the latest release 9.0.3.0.949 but
I'm having the same issue in both versions.
any help would be greatly appreciated.
Thank you.
TK
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
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Joined: May 2013
Posts: 6
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Member
Joined: May 2013
Posts: 6 |
I am the tech involved in setting this up. We have configured the system to the specifications of the document for Windstream on Broadsoft. One thing that happens is that when we dial out over international we get a recording from WIndstream stating that the device we are using is not authorized to make calls on this network. The Windstream tech confirmed that is a Windstream recording.
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Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,647 Likes: 4 |
If you are getting a recording, the IPO has sent the call out the trunk. This sounds like a WS issue.
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