sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems SMDR Connectivity and Recording

I think you're right Rhett, but seeing that Chris is probably our resident expert on Ver. 10, he should probably go with you as part of a training field trip.

I'm having the same problem as MonoKane reported... using DB Studio OK, but cannot connect with Diagnostic Monitor. Using same password as with DB Studio. I get "socket connection has been closed." Any suggestions, please?

Mark you need to enable it in Database programming first by default those ports are closed. System/maintenance/SMDR

ManoKane, one thing to consider when trying to setup SMDR with other software to sort it or whatever, the stream from the system will only show the last destination to handle the call. The Inter-Tel software will show what they call cradle to grave giving info about the call from the time it is answered to the time it is terminated and shows every ext or application that handled the call. If all you need is the last dest to hanlde the call I would just use the SMDR through the IP port and dump to a file
Randy

Thanks, Randy. I do already have it enabled in system- maintenance- smdr. I think. SMDR Output is active, and lots of things set to be recorded. I don't have any output port defined, however. Do I need to set it for IP? In Diagnostic Monitor, I am using the same IP number as works for Session Manager/DB Studio, and have tried the same password and also another "IT password" that I saw quoted here. Both give me the same "socket connection closed" error. Any ideas/advice? Much appreciate your help!

Go to System\Cabinets\Sockets and make sure SMDR is enabled.

I suspect Superfoneguy nailed it for you by default that is off and I suspect the issue
Randy

Thanks, Superfoneguy and Randy! Won't be in that office until Monday, and will check that out then. I'll let you know how it goes.

Sorry for the delay getting back to you on this. The System\Cabinets\Sockets is and was set to Yes. Still get the "socket connection has been closed" error with Diagnostic Monitor.

Sorry, again. My bad. Didn't see that I could edit the password in the System\Cabinets\Sockets\SMDR entry. Changed the password, and the messages are flowing. OK, follow up question... best (easiest/cheapest) way to get a readable report of calls made by extension from the data?

Cheapest is the issue I don't do prices but seems like everything I've seen is not cheap. I have Micro Call running in a few places and think Xarios has some good reports, Call Center Suite with Reporter Pro will give a ton on good info more than the others listed but think it will cost you more.
Randy