Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2005
Posts: 63
trish Offline OP
Member
OP Offline
Member
Joined: Dec 2005
Posts: 63
We have checked the T-1 settings on this system, it keeps going down. We had a vendor meet with both of their carriers. The carriers keep seeing errors from the switch. They advised the customer to replace the T-1 card, but before they do this, we would like to know if there is any other reason this could keep happening? The card and Security Pal are a bit pricing for the customer to purchase if this is not the reason. We would like a second opinion from the experts. Thanks guys.

Atcom VoIP Demo
VoIP Demo
Joined: Dec 2002
Posts: 9,419
Likes: 1
Member
*****
Offline
Member
*****
Joined: Dec 2002
Posts: 9,419
Likes: 1
Can you please complete your profile so we know who we are talking to?


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
Joined: Dec 2005
Posts: 63
trish Offline OP
Member
OP Offline
Member
Joined: Dec 2005
Posts: 63
I updated my profile. Does this help? Thanks

Joined: Nov 2001
Posts: 2,500
RCA Offline
Member
Offline
Member
Joined: Nov 2001
Posts: 2,500
Can you loop your T1 card? Do you know how to plug into the T1 card for diagnostic info? Have you looked at your error logs?

The phone company will always say its your pbx. Our job is to prove to them its their problem.


Rhett
Joined: Dec 2005
Posts: 63
trish Offline OP
Member
OP Offline
Member
Joined: Dec 2005
Posts: 63
Thanks RCA. Amen, to the phone companies. We fight with them all the time and the customer is in the middle. However, we received new info after I posted this, they went down this morning and found out they had a CSU loop, which is in the T-1 Card. It is looping by itself. We just want to be sure it more than likely is a bad T-1 card before we suggest to them to purchase it. We don't believe in selling equipment to the customers unnecessarily.

Joined: Jun 2007
Posts: 490
Member
Offline
Member
Joined: Jun 2007
Posts: 490
I would make certain that the customer is not loopin it via the programming interface. When it is looped, how do you clear it; resetting the card? Are you 100% sure that there isnt another CSU in front of the card?


ShoreTel, Inter-Tel, Mitel, NEC, Zeacom, Cisco, Digium, Adtran Certified
http://www.voipnetworkengineering.blogspot.com
Joined: Dec 2005
Posts: 63
trish Offline OP
Member
OP Offline
Member
Joined: Dec 2005
Posts: 63
It seems to be resetting itself, as we get e-mails they are down and then a little while later they e-mail us back that it is back up and we have not been there. I will ask my tech when I can reach him about your other quesions.

Joined: Jan 2008
Posts: 13
Member
Offline
Member
Joined: Jan 2008
Posts: 13
or systen that ainter telaxxess also keep reboot and alot of cs about 150 a day had vendor look at it but they keep pointing finger a teleco and telco say the t is clean we have 7 t1 and they are taking same cs error count which make me think it's the system


ronald
Joined: Mar 2007
Posts: 136
Member
Offline
Member
Joined: Mar 2007
Posts: 136
What do the error logs say?
Have you run a self test on the T-1 card?

Joined: Jan 2008
Posts: 13
Member
Offline
Member
Joined: Jan 2008
Posts: 13
it's happening on 7 t1's on different cards .would all t1's take errors if one card is badand the same cs error rate? how do you do a self test on card?


ronald

Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,827
Posts636,768
Members49,645
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Dan Powell, EKPTECH86, History, LinuxTech, Mike Miller, ttcfcl
Newest Members
KoolBreeze, PhoneGuy827, julesm, Helen.D, AlAl
49,644 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
1 members (phonman123), 11 guests, and 19 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5