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Joined: Mar 2011
Posts: 20
Member
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Member
Joined: Mar 2011
Posts: 20 |
Have a SBX that has been in place for 3-4 years. Customer has been having problems with the voicemail. Callers can leave a message but the VM does not indicate a new message. Problem seems to occur mainly when mailbox gets a high number of messages. Have asked customer to be sure to delete older messages, but customer has asked if there is a way to limit the number of messages or have a "Mailbox Full" and not allow any more until messsages are deleted.
Thanks in advance,
John
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Modify the voice mail COS (pgm 238)
I suggest you use change the message retention time from its default 15 days to something shorter, and drop the number of messages per box as well. If the customer can't delete old messages in a timely manner, then the system needs to do it for them.
Last edited by Derrick; 10/31/14 08:45 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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