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Joined: Mar 2007
Posts: 34
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Joined: Mar 2007
Posts: 34 |
I have a large IP Office. 154 phones for a City that I have installed. its an 8.1 all of a sudden when they hit the button to record a call, the speech file doesn't play to tell them a call is being recorded.. the correct box is checked in prefrences on the VM PRO,and I can play the speech file thru a telephone using editor.. it is just not coming on at the approprate time..
Any body Else?
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
Never had that happen. Have you done a reboot?
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Definitely reboot. Did Windows do an update recently?
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Joined: Mar 2007
Posts: 34
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Joined: Mar 2007
Posts: 34 |
Have rebooted everything several times.. There VM server and the system.. Just not working
Its weird
Also noticed that UnParking a call is different now too?
When you push a button with a parked call, it just goes right to it, they liked it before when it gave the caller ID and then had a button to "connect"???
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Did you upgrade the system at all?
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Joined: Mar 2007
Posts: 34
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Joined: Mar 2007
Posts: 34 |
I did, I went from 8.1 (67) to 8.1 (81)
I just noticed there is an 8.1 (85) might be the weekend project
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
That will teach you what happens when you upgrade. I would "downgrade" it back to (67) and leave it alone. Unless there is good reason to upgrade (like a feature you can't live without) the old addage "if it ain't broke don't fix it" applies to phone systems.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Mar 2007
Posts: 34
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Joined: Mar 2007
Posts: 34 |
Just an update.. I took this to 8.1(91) and the record announcement works again
Go figure
-Sam
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
That just don't sound right...
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