sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems Another ESI sys programmer install error

Good Afternoon, and thanks for the forums. I'm having an issue installing sys programer 1.2.14.27 on a windows 7 x86 laptop. I am setting this up to test an external connection to the system, and like others (browsing these forum) I'm getting an Unhandled exception when trying to add or change a site.

The following is what I have tried thus far to rectify this issue:

Run as Admin / Compatibility mode XP/Vista

Uninstall program and delete appdata/roaming/ESI Programer folder

Copy the install folder to the desktop from software share and re install

Update .net framework to latest version (4.5.1)

Thanks

Error Below:

"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

Unable to get the window handle for the 'AxEsiCom' control. Windowless ActiveX controls are not supported."
ee the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Reflection.TargetInvocationException: Unable to get the window handle for the 'AxEsiCom' control. Windowless ActiveX controls are not supported. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at System.Windows.Forms.UnsafeNativeMethods.IOleObject.DoVerb(Int32 iVerb, IntPtr lpmsg, IOleClientSite pActiveSite, Int32 lindex, IntPtr hwndParent, COMRECT lprcPosRect)
at System.Windows.Forms.AxHost.DoVerb(Int32 verb)
at System.Windows.Forms.AxHost.InPlaceActivate()
--- End of inner exception stack trace ---
at System.Windows.Forms.AxHost.InPlaceActivate()
at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)
at System.Windows.Forms.AxHost.CreateHandle()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.AxHost.EndInit()
at Esi.Communication.CommunicationAdapter.InitializeComponent()
at Esi.Communication.CommunicationAdapter..ctor(String workDirectryPath)
at Esi.Communication.CommunicationAdapter.GetInstance()
at Esi.View.Dialogs.SitePropertiesDialog..ctor(Site site, Boolean newSite)
at Esi.Control.SiteAgent.CreateSiteProperties()
at Esi.Control.SiteAgent.ExecuteShowPropertiesAction()
at Esi.Control.SiteAgent.Handle(Action action)
at Esi.View.Browser.TreeViewContextMenuStrip_ItemClicked(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4984 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
EsiMain
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiMain.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4986 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4985 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4985 (win7RTMGDR.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
MessageBoxExLib
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/MessageBoxExLib.DLL
----------------------------------------
EsiControllerLibrary
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiControllerLibrary.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
EsiViewLibrary
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiViewLibrary.DLL
----------------------------------------
EsiCommon
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiCommon.DLL
----------------------------------------
EsiModelLibrary
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiModelLibrary.DLL
----------------------------------------
EsiCommunicationLibrary
Assembly Version: 1.2.14.27
Win32 Version: 1.2.14.27
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/EsiCommunicationLibrary.DLL
----------------------------------------
Interop.ESITAPILib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/Interop.ESITAPILib.DLL
----------------------------------------
AxInterop.ESICOMMLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/AxInterop.ESICOMMLib.DLL
----------------------------------------
Interop.ESICOMMLib
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/ESI/ESI%20System%20Programmer/Interop.ESICOMMLib.DLL
----------------------------------------
Microsoft.mshtml
Assembly Version: 7.0.3300.0
Win32 Version: 7.0.3300.0
CodeBase: file:///C:/windows/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:





When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

There is a tech bulletin on the ESI resellers site that has a fix that sometimes works sometimes doesn't.

It's deals with turning DEP off in windows to allow the program to run.

Ok, so I ran:
bcdedit.exe /set {current} nx AlwaysOff

however it's cmd said that the "data type specified is not recognized, or does not apply to the specified entry."

I ran the cmd again and dropped the ".exe" and got the same thing. Not sure on this.

**Edit**
I think it's something to do with that laptop. Something about ActiveX controls.

You have to "RUN AS Administrator" as well did you try that?

I understand your frustration. Had a client with 4 sites that used the Admin version for years got a new laptop and turned in to a S#@! show trying to get it to run on his new laptop. We ended up firing up his old PC and let it set in the data closet he remotes to it and uses it because we spent WAY too much billable time trying to get the ESI application to work without much help from ESI.

Get the free app "Take Ownership," install it on the computer, and then launch it to take ownership of the Program Data and the Windows directories and all Windows sub directories. I messed with this problem for hours and found this little gem and it works perfectly. You will probably not get the error when trying to run DEP after you take ownership.

Click Here

Rcaman

Thanks! Will give it a shot!