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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
I currently have a customer using DTERM Recorder.
The current settings file path for storage is:
C:\Users\XXXXX\Recordings\
The customer has asked that I migrate that recording area away from C: of the local PC and instead store to the network via:
\\recordings\1
Everytime I place this in the settings area to store the files...nothing records. DTerm software takes the location but there are no recordings.
My question; can you record to the network instead of the local C: drive setup?
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Sep 2004
Posts: 4,229 Likes: 2
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Joined: Sep 2004
Posts: 4,229 Likes: 2 |
I have never gotten that to work to a network drive. What I have had to do is set the recording to like C:\recording then automate a script to copy the files over to a network drive. The only OTHER this I would try is make \\recordings\1 a drive letter.
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Joined: Dec 2006
Posts: 83
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Joined: Dec 2006
Posts: 83 |
We had a customer that had 10 VSR Recorders that recorded to a network share. This way the Administrator could listen to any of the calls. So I know it's possible, but it's been awhile.
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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
Guru, anything you could send in a PM would be great how you had set that up. Much appreciated!
It's become an issue for the customer also bc they had a security breach and the LCON is trying to narrow down to the common denominator!
Thanks in advance
No one seems to have time to do it right but everyone has time to do it twice!
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