|
|
Joined: Mar 2007
Posts: 179
Member
|
|
Member
Joined: Mar 2007
Posts: 179 |
I installed an SBX this week, 4.0AF s/w. They want to be able to leave a message in someone's Vmail when they are on the phone. When you dial that person's number, you get a busy, display says XXX busy. I thought that at that point, you could push callback, and it would allow you to let a message. When you push call back, you get a generic message to leave a message, but the message never appears on the phone. What you get instead, is a callback the sender when the party hangs-up.
I have the same S/W in my office system, and have tried everything. Got it to play my personal message once or twice, and it worked, but now again all it will do is call me back when I am free.
What am I missing? If the system operator transfers someone to a busy ext, that seems to work fine, goes to VM. No one has ever asked or maybe tried this on any previous systems, or at least I haven't heard that it doesn't work.
RUSS K.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The SBX like other systems as well by default treats external calls differently from intercom calls...that is why a transferred call to a busy or NA phone goes to voice mail and an intercom call does not.
To get the system to allow you to leave a message in vm after intercom calling a busy phone you need to set each phone for busy/na fwd to voice mail. There is no preset forwarding for this...it is a user function....set at each phone that wants it. Press speaker fwd 4 then # then hold save. But if the phones are in H mode, the no answer part doesn't really happen with an intercom call.
Last edited by Derrick; 01/10/15 11:59 AM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Mar 2007
Posts: 179
Member
|
|
Member
Joined: Mar 2007
Posts: 179 |
Thanks Derrick, I did that, but then he didn't like that his display said XXX FWD. Somewhere I found that you should hit Callback when getting the busy, but sometimes it works, but most of the time it doesn't. Where does that message go that it prompts you to record? You know it went if after you hit #, the display changes to 1 normal, 2 urgent.
Anyway, will advise them.
RUSS K.
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
If the 1 and 2 show up, the message should go into the busy phones mailbox.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Forums84
Topics94,526
Posts640,014
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
