|
|
|
|
Joined: Dec 2007
Posts: 5
Member
|
|
Member
Joined: Dec 2007
Posts: 5 |
OK - I'm sure this will sound like a dumb question ... what is the purpose of the CTGateway? :shrug:
I've only been doing basic admin stuff with our phone sys (setting up new extensions, patching, etc) and am having to do a self imposed crash course of the phone system or it will be pulled and given to someone else. Hence my 'Crash Course'.
I've googled the CTGateway, but not really understanding what it talks about, so if someone would be so kind as to give a synopsis of it in 'plain-speak' it would be greatly appreciated! Thanks in advance for your assitance.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Dec 2002
Posts: 9,429 Likes: 3
Member
|
|
Member
Joined: Dec 2002
Posts: 9,429 Likes: 3 |
The easiest way I can explain is that it is a way to connect phones to PC's over your network.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
|
|
|
|
|
Joined: Dec 2007
Posts: 5
Member
|
|
Member
Joined: Dec 2007
Posts: 5 |
OK - but why would they need to be connected to PC's if they go into our PBX?
|
|
|
|
|
Joined: Dec 2002
Posts: 9,429 Likes: 3
Member
|
|
Member
Joined: Dec 2002
Posts: 9,429 Likes: 3 |
These are not physical connections. It's an interface between RS232 and TCP/IP.
If I were you, I would contact a dealer in the area to try and get some more information. These are some high-level applications and features.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
|
|
|
|
|
Joined: Sep 2005
Posts: 840
Member
|
|
Member
Joined: Sep 2005
Posts: 840 |
It's sole purpose is to connect to multiple phone systems via IP, request that phone system's OAI stream and consolidating it into one stream for use by applications. Applications that are multi-node enabled can then connect to CT Gateway and 'see' or interact w/ calls/extensions/trunks on any fone systems that are connected to CT Gateway.
Example:
Contact Center Suite Server is licensed for 5 nodes and is connected to a CT Gateway w/ 5 different fone systems configured and is collecting OAI from each. Now a user can monitor/interact/run reports on any device in the fone system network.
|
|
|
|
|
Joined: Dec 2007
Posts: 5
Member
|
|
Member
Joined: Dec 2007
Posts: 5 |
Thanks for the speedy replies! And thanks superfoneguy, that makes a bit more sense now. Hopefully I'll be a 'superfonechick' when I grow up!
Thanks again & I'm so glad I found this forum! Have a great weekend!
|
|
|
|
Forums84
Topics94,545
Posts640,084
Members49,857
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
127
guests, and
23
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
