NO MESSAGES- PARTNER LARGE V MAIL CARD|Sundance Business VOIP Telephone Help

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NO MESSAGES- PARTNER LARGE V MAIL CARD #585582 03/02/15 06:57 PM
Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA ronaldjamesh OP Member
OP ronaldjamesh Member Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA	Hello, We added a Large PC card to a Partner ACS about 1 year ago. Customer called today and said one mailbox will not take messages. This is Full time AA so it answers all calls. AA transfers call when digit 3 is dialed and call forwards to mailbox if not answered. But a beep is not heard. After about 5-7 seconds I hear a "Good Bye" and the call gets dropped. Any idea's? THANK YOU!

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Re: NO MESSAGES- PARTNER LARGE V MAIL CARD ronaldjamesh #585586 03/02/15 07:26 PM
Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts	Moving topic to the Avaya forum. I Love FEATURE 00

Re: NO MESSAGES- PARTNER LARGE V MAIL CARD ronaldjamesh #585589 03/02/15 07:36 PM
Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts dexman Spam Hunter
dexman Spam Hunter Joined: Dec 2005 Posts: 9,166 Likes: 8 Arlington, Massachusetts	Mailboxes can be optioned to play an announcement and then disconnect the call. It sounds like that is what has happened, only that there is no recorded announcement to play. Check to see if that is what the situation is. I Love FEATURE 00

Re: NO MESSAGES- PARTNER LARGE V MAIL CARD dexman #585591 03/02/15 08:40 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by dexman Mailboxes can be optioned to play an announcement and then disconnect the call. It sounds like that is what has happened, only that there is no recorded announcement to play. Check to see if that is what the situation is. That makes perfect sense. If that isn't it and you don't find any programming issues etc just reset it and start from scratch. They flake out for no reason sometimes. John Corrigan New Phone Systems and Service

Re: NO MESSAGES- PARTNER LARGE V MAIL CARD dexman #585607 03/03/15 12:15 AM
Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA ronaldjamesh OP Member
OP ronaldjamesh Member Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA	Sorry, I forgot to mention, There is a greeting recorded and it does play when the call forwards to VM. Just silence after the greeting plays then the good bye and hangup. Can that option be checked and changed remotely in mailbox programming? Thanks!

Re: NO MESSAGES- PARTNER LARGE V MAIL CARD ronaldjamesh #585611 03/03/15 07:47 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by ronaldjamesh Sorry, I forgot to mention, There is a greeting recorded and it does play when the call forwards to VM. Just silence after the greeting plays then the good bye and hangup. Can that option be checked and changed remotely in mailbox programming? Thanks! Then Dex hit it on the head. Change it to record from announce only John Corrigan New Phone Systems and Service

Re: NO MESSAGES- PARTNER LARGE V MAIL CARD ronaldjamesh #585627 03/03/15 01:02 PM
Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA ronaldjamesh OP Member
OP ronaldjamesh Member Joined: Aug 2012 Posts: 63 Avon Lake, Ohio USA	Thanks Dexman and Upstateny! Put mailbox in record mode and all working good now. Thanks again!!

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