|
|
|
|
Joined: Oct 2010
Posts: 103
Member
|
|
Member
Joined: Oct 2010
Posts: 103 |
I have a problem with a report setup for hunt groups. I have one hunt group that recalls to another hunt group. It seems that every call that comes into the primary hunt group and recalls to the second hunt group is counted twice so my numbers are a little skewed. I have tried to filter these overflow calls out but not luck. There is even a tab in the filter for "transfered calls" that has an overflow out and overflow in setting but I don't seem to be getting the results I would expect.
Anyone have any advice?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
|
Member
Joined: Aug 2005
Posts: 908 |
What makes you think the first HG is counting the calls twice? Filters are your best friend or worst enemy. What report are you using? How have you configured the filter?
|
|
|
|
|
Joined: Aug 2012
Posts: 57
Member
|
|
Member
Joined: Aug 2012
Posts: 57 |
Craig, I had this same problem at a client of mine but was able to SOLVE/FIX it. I cant remember (it was 2yrs ago) if it was a hunt group setting on the PBX or a CSM setting. Will have to go back into programming at that site and get back to you with the fix.
|
|
|
|
|
Joined: Aug 2005
Posts: 908
Member
|
|
Member
Joined: Aug 2005
Posts: 908 |
You may try forcing the timers to reset when it hits the second HG. That setting is in the Contact Center Suite settings for the extension.
|
|
|
|
Forums84
Topics94,492
Posts639,865
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (MooreTel),
199
guests, and
37
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
