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Joined: Jul 2012
Posts: 129
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OP
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Joined: Jul 2012
Posts: 129 |
On a 5340 IP set how can you place a call on hold to be able to be picked up from another 5340 Ip? They are using a PRI for incoming calls. I tried call park and park retrieve and it did not work. I am not sure if I set it up correct though. If any one could give me the correct procedure that would be great.
Thanks in Advance
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Joined: Oct 2004
Posts: 1,057
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Are you set up as a sub-attendant, using LDN keys?
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Joined: Jul 2012
Posts: 129
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OP
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Joined: Jul 2012
Posts: 129 |
I do not even see an option to make a set a sub attendant in this system.
Thanks in Advance
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Joined: Apr 2007
Posts: 339
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Member
Joined: Apr 2007
Posts: 339 |
there is no sub attendant on the 3300 like you think of with the 200
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Joined: Jul 2012
Posts: 129
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OP
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Joined: Jul 2012
Posts: 129 |
That is what I thought. So how do I put a call on hold and pick it up from another station?
Thanks in Advance
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Joined: Apr 2007
Posts: 339
Member
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Member
Joined: Apr 2007
Posts: 339 |
from the docs, I use group park:
Programming Class of Service Options form
To allow a user to park calls, enable the Call Park - Allowed to Park option.
Set the Call Park Timer to the required value
To allow a user to join a call on Consultation Hold A form of temporary hold. It is used to put a second party on hold while the first party is speaking (consulting) with a third party, or wants to temporarily isolate the second party from conversation. Also known as Soft Hold. with a call that they parked and then retrieved, enable Broker's Call. The calls are joined after the user hangs up.
Call Park form.
Associate a park destination directory number with either Loudspeaker Paging or a Direct Page. When users park a call on the directory number, the system automatically connects them to paging. They can then announce the call for the requested party to pick up.
Program Call Park time out handling.
System Options form To provide music on hold to the parked caller, enable "Music On Hold". In a clustered environment, also set "Local Music on Hold Source" in the Class of Service of the parker and incoming trunks to "Yes" if you want the parked caller to hear music from the parker's node or "No" to hear it from the park destination's node. See the table above for further clarification.
Feature Access Codes form Assign feature access codes to Call Park and Call Park - Retrieve if required.
Multiline Set Keys form. Assign Call Park, Call Park - Retrieve, and Group Park to feature keys if required.
NOTE: You can also program Call Park, Call Park Retrieve, and Group Park keys using Superkey; see Feature Keys for more information on Superkey programming.
To park an active call:
Do one of the following:
Press the Call Park feature key (must be programmed)
Press Trans/Conf or , and then dial the Call Park feature access code.
Dial the directory number on which to park the call or press the corresponding DSS key (not required if the DN is programmed to the Call Park feature key).
On large display phones, the name or number of the parked caller is shown (if available), followed by the park destination and parking spot index (if applicable). Example: John Smith> @1234 @02. Small display phones show PARKED@ 1234 @ 02.
NOTE: Because the Superset 420 display is limited to 16 characters per row, "PARKED@" is not shown to allow room for the parking slot index.
To inform a user that a parked call is waiting, do one of the following:
If automatic paging is enabled, announce the call and the park retrieve digits shown on the display.
If automatic paging is disabled:
hang up or press Cancel
press the programmed Page key or dial the equivalent feature access code
dial the park destination DN
announce the call and park retrieve digits that were displayed BEFORE you hung up or pressed Cancel.
To retrieve a parked call:
Do one of the following:
Dial the Call Park - Retrieve feature access code
Press the Call Park - Retrieve feature key (must be programmed)
Dial the directory number on which the call is parked or press the corresponding DSS key (not required if the DN is programmed to the Call Park feature key). When prompted to enter the Parking Slot, enter the two-digit index number to retrieve a specific call or # to retrieve the longest parked call.
To park a call using Group Park:
Press the Group Park feature key.
To retrieve a call parked using Group Park:
Press the flashing Group Park feature key.
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