Summit - Caller ID Inbound Using Comcast PRI Service

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Summit - Caller ID Inbound Using Comcast PRI Service #588295 04/28/15 02:30 PM
Joined: Dec 2008 Posts: 83 Boston, MA North Dragonfly Member
Dragonfly Member Joined: Dec 2008 Posts: 83 Boston, MA North	Hey Guys, Overall my Summit cut went great and now that I am getting use to it I would lead with it over SBX if given the chance. The question today is I have a PRI-ISDN service from Comcast and I am leveraging flexible DID conversion. (PGM-231) The issue is that inbound calls are showing members of the trunk group rather than displaying the caller ID information. (Trunk members 9-31) Comcast should be sending me the caller ID information. My guess is that there should be a setting in PGM-151 or PGM-153 that I would need to adjust. (Nothing really stands out) Customer only cares about the caller ID information we are not looking at caller ID routing. Any ideas? Thank again for your previous help as that contributed to my customers satisfaction and the product as a whole

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Re: Summit - Caller ID Inbound Using Comcast PRI Service Dragonfly #588303 04/28/15 04:06 PM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	In PGM 112 113, verify that the following are "On": CLIP Display COLP Display CLIN Name Display Last edited by nfcphoneman; 04/28/15 07:43 PM. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Summit - Caller ID Inbound Using Comcast PRI Service nfcphoneman #588310 04/28/15 04:55 PM
Joined: Dec 2008 Posts: 83 Boston, MA North Dragonfly Member
Dragonfly Member Joined: Dec 2008 Posts: 83 Boston, MA North	NFC, Not seeing those settings under PGM-112 on the Summit thanks

Re: Summit - Caller ID Inbound Using Comcast PRI Service Dragonfly #588313 04/28/15 07:43 PM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	Sorry, should have said PGM 113. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Summit - Caller ID Inbound Using Comcast PRI Service nfcphoneman #588359 04/29/15 02:00 PM
Joined: Dec 2008 Posts: 83 Boston, MA North Dragonfly Member
Dragonfly Member Joined: Dec 2008 Posts: 83 Boston, MA North	NFC, Thanks... PGM-113 did the trick Thank god for remote access! Trying to understand why some of the basic features such as caller ID are not turned on by default. Is this because of the PRI? I also noticed Vertical provided a Tech Tip on analog. Thanks again

Re: Summit - Caller ID Inbound Using Comcast PRI Service Dragonfly #588360 04/29/15 02:50 PM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	Well, the good news is that you only have to do the basics once. Get the system how you like it, make a backup and then upload it to the new systems you sell. Gainesville Telephone Systems Jacksonville Telephone Systems

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