atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Perplexing MICS/Call Restriction issue...

System is an MICS w/7.x software, installed in a small hotel/bar/restaurant.

I've successfully restricted key phones throughout the property to prevent employees from calling "home" (e.g. Haiti, Jamaica, Los Angeles, etc.).

Now client requests the 11 hotel room phones be restricted so the guests can only call internally & 9-1-1.

When I apply the same restriction template to the room phones, no dice. Nothing gets restricted. I've tested the template on my programming set and other sets around me. Restrictions work. Room phones? Nope.

The only difference I can see with the room sets is I've changed the original DN's when I first installed the system to match the room #'s. Ext. 222 became 202 (Rm. 2), 223 became 203 (Rm. 3), etc.

I switched one phone back to its' original DN (203 > 223) with the same result. No restriction...


Any ideas? I'm truly stumped...

Copy a room set to your programming set and test.
If you can dial LD then your programing is off somewhere such as what filter is being used.

I'll give that a go. Checked each line of programming every which way and couldn't find anything different. I'll copy one way and then the other.

I copied a "working" set to one of the room sets with the same result...unable to restrict the room set.

It has to be the phantom DN, as nothing else is different. Offered to re-set/re-program the system, but client doesn't want to pay for my "experiment".

You should try as I suggested which you even quoted on but did not do.

Yeah...I realized that I read your instructions wrong. Would copying a set one way or another matter?

Got a couple clients here like that. You'll have to create a new filter restricting all numbers except 911.

However nowadays, with cellphones, who really needs a phone in their room to call locally....

I assume these are controlled through the system on ATA's or an ASM.

You could also use a COS where they would need the COS password to call out.

It might be a matter of some ports dont want to be copied or cannot be copied too.

Have you tried just going into 1 Room DN and modifying the restrictions instead of using copy?

Tried creating another filter?

Does sound like corruption if programming if the kids dont obey.

You may need to apply filters to the lines instead and have others use COS passwords.

Created a new filter doing just that.

The guests need a phone in the room to call the Front Desk and 9-1-1.

Phones are T7208's.

Can't restrict all outbound calls (e.g. 9-1-1).

It seems the only ports I'm having issues with are the "phantom" ports (e.g. ports that have been re-numbered from their defaults).

Yes, I attempted to change the restrictions manually at first. Didn't try copying until you mentioned it.

Can't filter lines (PRI) as they are also used by the staff, kitchen, caterers, management, etc.