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Joined: Feb 2004
Posts: 273
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Posts: 273 |
Have a MICS that call forwards to a night service provider lately , on an intermitten bases it wont call forward , I have tried to put in a local c/f number and the same issue , internally have not had the prob , we reboot the system and it works fine for a week or two . would this problem be in the KSU or the s/w card . I have had the T 1 tested also (PRI)
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Joined: Jan 2013
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I would try another PRI line cartridge, it could be faulty.
When you say it 'wont call forward', what happens? Does it give busy, or just stops ringing or something else?
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Joined: Feb 2004
Posts: 273
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Posts: 273 |
When system has been call forwarded and you call in from say cell phone ,nothing happens ,no ring back tone , if you call the main number from an inside set it rings busy
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
Posts: 1,615 |
What do you mean "system forwarded"?
Forward a set/DN to an external number (F4)
Redirect a Line or DID (F84)
or other?
How many channels on the T1 are active?
How many users on site?
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Joined: Feb 2004
Posts: 273
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Posts: 273 |
On Main reception phone we do a feature 4 plus #
T1 has 23 channels active
Target lines are not c/f just main number which has 6 appearences on main reception phone which c/f to an answering service after hours
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Joined: Feb 2005
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Check alarms to see if any.
These are indeed tough ones.
But the norm would indeed be in this order
DTI
Combo/Services
Upgrade to 7.1 - Can sometimes clear bugs in the process
NVRAM
Startup
Software (if already at 7.1)
KSU
Since no issues in day with inbound outbound this seems to be an issue with forwarding.
Maybe try a new set on a new port at reception
Try and test with a bunch of conference calls when it happens again.
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Joined: Feb 2004
Posts: 273
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The current software is 4.1 they have a nam Rel 03 NTBBOAA I/C 455268 not sure if that can work with a 7.1 I think you are right in thinking the problem is the s/w If I stay with 4.1 new one Will I be ok with not loosing any current memory
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Joined: Feb 2005
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Yes programming resides on the MICS but always a good idea to carry a fastrad on the truck and back it up.
You would need to log into the NAM then press 9 for its software level to decide on upgrade but 4.1 NAM is required to upgrade to anything higher than 4.1 KSU.
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Joined: Feb 2004
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This customer has about 60 sets 4 of which I added recently around the time this c/f issue started , that wouldn't have any bearing on this prob would it ? and thanks for all your help
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