sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi TalkPath System - Nonprofit Admin User With Phone Sys Admin Access Needs VM Help

Vodavi TalkPath System 2.23 SFE3 XTS Basic; 8 button phone sets
4 ports

System history:
I work at a daytime homeless drop in and service center, run by donations. Our landlord, a church, provided phone service as part of our rent for the last seven years. In January 2015, the landlord suddenly stopped paying the phone bill and the shelter inherited the phone system and the bills. We cannot afford the vendor's hourly rate to evaluate and remap this system, which has probably not been serviced since it was installed and would be a gold mine in hourly fees. This system did not come with anything - just a hand written piece of paper with admin access instructions.

Problem:
We have had a major issue impacting our volunteer department for months once they changed offices, and volunteers are our lifeblood for operating the shelter (we work with 110 volunteers per week). We need all the support we can get! I'm hoping someone can help me sort this out, from the Admin phone prompt system. Or direct me to a download of the PC/Laptop access system. Thank you for any guidance you can provide!

Ideal outcome: Volunteer calls, whether front desk volunteer picks up or automated system picks up the volunteer is forwarded to the Volunteer Department where the phone rings in the office then goes to voicemail. Logical.

Here are the paths that are actually happening:

**Volunteer Calls -> No one picks up -> Menu 100 Plays (with a verbal list of departments and extensions, not automated) -> Volunteer selects x118 -> goes straight to voicemail (while Volunteer Dept phone is set up for immediate forward)

**Volunteer Calls -> No one picks up -> Menu 100 Plays (with a verbal list of departments and extensions, not automated) -> Volunteer selects x118 -> rings, never goes to voicemail, eventually loops back to front desk (while Vol Dept. phone is set up for blind transfer)

**Volunteer Calls -> Front Desk Volunteer picks up and transfers the incoming caller to x118 -> rings, never goes to voicemail, eventually loops back to front desk

Notes: I know the system should support menu's and significantly more automation than we have in place, but with only the phone prompts I don't think I can update much more. In the admin system, I do not have auto-attendant as an option.

Go to Linkvoicedata.com and click on the software page. You can download the Dispatch/talkpath admin software from there. Yo will need a null modem db9 cable to connect the VM to a laptop.

Thank you! I don't see run requirements - since this is an older system, will it run on Windows 7, or do I need to dig out an XP system?
I'm thinking XP, as my Win7 system gets an error on opening the autorun file: "disk1/Setup.exe The operating system denied access to the specified file"
I'm excited to buy the cable this afternoon!

It will self install on XP. It will run on a Win 7 pc but you have to copy the files manually from a pc where it is installed.

I have never used it on a Win 8 device.

You may find it would be worthwhile to spend the money on an hour or two of labor. You would be amazed at how quickly this stuff can be done if you know what you are doing.

I am not a Vodavi guy and know nothing about them but if you had a system i work on i could have you up and running in no time for not much money.

Now if someone had all the documentation, then perhaps a single hour might suffice. but my guess is that it would likely be a $200 - $300 service call. That would allow for a trained programmer to get a handle on your system by reviewing some of the system programming. But if you call someone, at a minimum, they will need to know how to download and save the KSU database to a PC and how to do an on board VM backup 3. Since this system is at least 7 years old, you also need to replace the memory support battery or your data will become corrupted if you lose power for any length of time. Preventative maintenance is cheap compared to an emergency service call.