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Joined: May 2015
Posts: 3
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Joined: May 2015
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Long story short: one of our techs restored their Windows due to a virus. Since doing this, he can't connect to systems via eManager. I have re-installed eManager with no success in connecting.
Running Windows 7, IE 8
Able to ping IP address
Community Name etc. should be correct for default.
Windows Firewall is turned off.
I can access the program, just cannot connect to the system.
Any troubleshooting ideas?
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Joined: Feb 2005
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What happens when you try to load eManager?
firewall off, popsup off?
how far back did he go in restoring? check your windows updates (KB 2846071) must not be installed. Did you reboot after uninstalling prior to re installing?
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Joined: May 2015
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Firewall off, Pop Ups off, eManager pulls up. The error says can't connect to call agent when trying to connect to our test system; other computers in our office can connect successfully. We have power cycled the system, I did a reboot after uninstalling and then reinstalled and rebooted again. He did have windows update turned on which I have now turned off. I didn't see that particular update installed in programs & features.
Last edited by TurnerTech; 06/04/15 09:04 AM.
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Joined: Feb 2005
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Joined: Jun 2005
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The most common issues I have seen as the main reasons eManager can't connect:
IP issue - wrong IP address, not being on the same network, not gateway programmed in PC or PBX, duplicate IP address. If you can ping the processor, then this rule out IP address issues.
Bug in some software versions - This is normally corrected by rebooting the PBX, which you say you have already done.
Community Name - Like a pass code, capitalization is very important. I have heard many people swear that they got it correct, then later say that they had it wrong. While it is not common, the community name can be changed in the PBX.
Just out of curiosity, does the connection immediately fail or does it take a few minutes?
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