sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Vm answers just not the correct box

CIX670 IES32 PRI no extensions or Phdn are going to the correct box. Have the, I have the port as 8 which works but no matter what I put in VMID it still answers with the main box. I have the IES cheat sheet and set it up under IP-SMDI. Im thinking I must have some integration settings messed up. Any help would be great. Thanks

Is this a new install?

Pretty much, its been in the system for a bit but I didnt have it active.

These give me face palm moments even when I follow the cheat sheets...

Did you change the IP address of anything from default? If you did, make sure you change the PBX IP in the integration settings.

In the voice mail ports, you need to make sure you program the extension number to the port as it was assigned on the PBX. For some reason I miss this a lot and it gives me the face palm.

Even though the manual says to just restart the Stratagy service I have, on occasion, had to actually reboot the VM to get integration to work. Also after it boots and integration works it MIGHT reboot itself a 2nd time so don't be alarmed if that happens.

Hope this helps. ~ Mike

Thank you, I changed the extensions in the IES and it works now. Yay Now the notifications arent working.