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Joined: Apr 2002
Posts: 144
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OP
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Joined: Apr 2002
Posts: 144 |
New Install. Can't get voicemail to answer. I've gone through dox several times. Looking in MiVoice; IP Telephone Inventory, all 4 of my IP5020 vmail ports show Fail Over. Help Please.
If it ain't broke, don't fix it!
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
If your Micollab voicemail is licensed for Record a call then your ports need to be IP5240's, Trusted service user.
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Joined: Apr 2002
Posts: 144
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Joined: Apr 2002
Posts: 144 |
Worked with Mitel on 3300 programming issues. Ports now show Registration Reason as Start, which is normal. VNupoint on VMicollab still won't answer. I have been through the dox several times.
If it ain't broke, don't fix it!
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Joined: Apr 2002
Posts: 144
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OP
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Joined: Apr 2002
Posts: 144 |
RESOLVED. After first installing software, I created a couple phones for testing. I had modified the default template to add a second line, multi-call. Default template was used to create vmail ports. Rookie mistake I admit, but this is not documented anywhere as an issue. I removed 2nd line from vmail ports and performed a LOAD from maint. No change. Removed IP integration from Micollab, then put it back in. I don't think this second step had anything to do with the resolution other than to reset the Nupoint but I wanted to document the step anyway. Voicemail now answers calls to hunt group and individual members.
If it ain't broke, don't fix it!
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