sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Problems with calls not coming through on phone number.

First I'd like to introduce myself by saying I am just an IT guy for a company that has lumber yards, retail stores, kitchen and bath design centers and deck light manufacturing and distribution. I am only basically acquainted with the administrator menu on our Samsung IDCS 28d's on an OfficeServ 7200.

At our main location we have one lumber yard with a kitchen and bath down the street. The lumber yard has two numbers, a local number and a 1-800 number while the kitchen and bath has only one local number. We recently hired a receptionist to handle the high call volume so we had the tech we hired set up her phone and the service counter to field all calls when she hits a button on her phone and puts it into "receptionist mode". In case she is busy or on the other line, the service counter can still pick up the call but calls aren't ringing to everyone's office and bothering them.

The issue is that when we have the receptionist phone in "receptionist mode", it causes the kitchen & bath store to not receive any calls. Instead the calls that are made to the kitchen and bath store are directed toward the lumber yard's service counter. I hope I explained that well enough and I really appreciate all of the help I can get.

Thanks

P.S. When her phone is not in this "receptionist mode", she can not answer calls regularly.

O.k. Are the phones "down the street" part of the phone system via IP sets or hard copper or an independent system tied to the main system via SPnet? It sounds like there was a miscommunication in how you wanted it set up and erroneously programmed all lines to ring the receptionist and not just the lumber yard numbers, he might have thought she was handling all incoming calls. Best thing to do is bring him back in and be very clear on paper how you want the calls routed,