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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Any thoughts on this??
Customer has an older DCS with an On Hold 6500 and is getting complaints of poor sound quality.
I called in and was put on hold and i thought it was ok but they keep getting complaints from callers that it was loud and sounds bad.
Is there a volume control on the phone that could be too low or high and making the adjustment on the player too extreme??
One CO line too loud??
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Joined: Mar 2001
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Moderator-Allworx, Nisuko-Tie, Vodavi
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Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
MOH can sound terrible if you're on a cell phone. Different sampling rates.
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Joined: Nov 2006
Posts: 704
Member
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Posts: 704 |
HI! There, So the 6500 model was designed for KSU-less telephones,, so the co lines are bridged to 6500 and Dcs,, also with that unit there was tel. extention hold music activators ,, i would have used the 6000 models,, maybe you can try turning down the 6500 volume,, there are ksu co line settings , but i wouldn't mess with them unless you know your doing.
Last edited by ATechguy; 08/14/15 12:13 PM.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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OP
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
HI! There, So the 6500 model was designed for KSU-less telephones,, so the co lines are bridged to 6500 and Dcs,, also with that unit there was tel. extention hold music activators ,, i would have used the 6000 models,, maybe you can try turning down the 6500 volume,, there are ksu co line settings , but i wouldn't mess with them unless you know your doing. Think that would make a difference when using the audio out jack?? I didn't sell this to him just responding to an inquiry about a new MOH player. I would hate to sell him a different one and have no improvement. I thought it sounded fine myself but the customer said he has gotten multiple complaints over an extended period of time.
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Joined: Nov 2006
Posts: 704
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HI! I guess your saying the set up isn't bridging the lines ,, it is just using the music output into the MOH port on KSU ? If so i would think that it should work,, I would turn down the volume on the On Hold 6500 and test . You can look also at Prog. 426 Trunk gain default:RX+0.00,,Tx+0.00. Hope that helps.
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