sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems OS7200 -> OS7100 Central Voicemail via SPnet

I'm trying to save our company a few bucks and setup central voicemail between our OS7200 (which doesnt have SVMI card) and our OS7100 with its inbuilt SVMI.

Firmware version 4.30f (so we dont need a SPNET license).

Spnet is working and handsets can call both ways. Also voicemail appears to work correctly on OS7200 handsets via VMMMSG button.

All forward to voicemail works and I get the mailbox for the phone in question.

My problem occurs when forwarding to voicemail when unanswered calls happen or busy. It basically forwards to voicemail but asks for a password instead of going to the phones mailbox.

Any tips to fix this? I've tried reading everything I can and searching but just cant get this last bit working

Thanks!

Remove the append # from the LCR table for the SPNET programming.

The system is sending the # with the call and the svmi is picking this up and assuming you want to remotely listen to the messages in that mailbox.

Not sure why it's only happening on busy though, it should happen on all call types

Thanks for the quick reply!

I've tried that (I'm assuming you mean turn off STN display) but it hasnt made any difference.

FWD All works but FWD when no answer doesnt. This isnt perhaps a bug in the 4.30k software?

I've seen others are talking about voicemail logging to see exactly what is happening. How do I go about enabling and checking that? Just a few pointers without the acronyms and I should be ok to work out the rest?

Edit: Nevermind. Found it as port activity. Seeing if there is anything relevant now...

Thought I'd test this now going to our IDCS 100 voicemail but it does the same thing. (106 is handset on IDCS100 system & calling handset 2516)

FWD no answer info: (106 is

=> 1) [MOD 01 Day] New call - Thu Aug 20 8:44:16 2015
=>CP 8:44.16.92 1) Collecting out of band data
=> 1) [MOD 01 Day] CODE = CID = <106> FID = <106> TRUNK = <>
=> 1) [MOD 01 Day] Searching on Call Code - DS
=> 1) [MNU Direct Station]
=> 1) [MNU Direct Station] Searching on Caller ID - 106
=>CP 8:44.17.64 1) Admin access
=>CP 8:44.17.64 1) Key set to <106>
=> 1) [EXT 01 EXT 106] Subscriber Logon
=> 1) [EXT 01 EXT 106] Requesting password
=>CP 8:44.23.57 1) First party disconnect detected
=>CP 8:44.23.57 1) Caller disconnected
=> 1) [EXT 01 EXT 106] Caller disconnected
=> 1) SVMi-8E hanging up

Then call to handset 2501 from 106. Handset 2501 has FWD all set:

=> 1) [MOD 01 Day] New call - Thu Aug 20 8:45:35 2015
=>CP 8:45.35.03 1) Collecting out of band data
=> 1) [MOD 01 Day] CODE = CID = <106> FID = <2501> TRUNK = <>
=> 1) [MOD 01 Day] Searching on Call Code - AS
=> 1) [MNU Forward Station]
=> 1) [MNU Forward Station] Searching on Forwarding party ID - 2501
=>CP 8:45.35.63 1) Key set to <2501>
=>CP 8:45.35.63 1) External circuit detected
=> 1) [EXT 01 EXT 2501] Blocked
=>CP 8:45.38.87 1) First party disconnect detected
=> 1) [EXT 01 EXT 2501] Caller disconnected
=> 1) SVMi-8E hanging up

Stn Display is not the setting.

Look at the SMDR output, and you will see your 7200 is sending a # after the group number.

<site id><vm group number>#

you need to stop sending the #.

It will be in the LCR tables.

SMDR output. Call from station 106 to 2516 FWD no answer.

(7200 SMDR output)

1 2516 8313 08/20 09:48:00 00:00:00 IR 2516
0.00 910106 Jono
1 8313 8301 08/20 09:48:12 00:00:05 FO 910519
01 0.00
1 2516 8313 08/20 09:48:12 00:00:05 FI 2516
01 0.00 910106 Jono

(IDCS100 output)

============================================
200 8312 08/20 09:47:56 00:00:00 IR 519 InDial
0.00 910106 Jono
200 8312 08/20 09:47:56 00:00:02 IA 519 InDial
0.000 910106 Jono
106 8301 08/20 09:47:58 00:00:05 O 9252516
01 0.000 910200
200 8312 08/20 09:47:58 00:00:05 I 519 InDial
0.000 910106 Jono

I've checked the LCR tables but cant find the offending entry.

You're right there is no # being sent.

Something is being sent that the VM thinks is a # hence why it asks for the password.

Can you send me the DB's of the systems and i'll have a look

Sure.

I'll send it for the OS 7200 -> OS7100 VMi config.

How do you want me to send them to you?


Edit: PMed you a link