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Joined: Jul 2003
Posts: 1,235
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Joined: Jul 2003
Posts: 1,235 |
not sure if this is the right place to post but they do have an sts ksu. she says often when a call is answered they hear a squeal simular to a fax tome for a second. then they hear the customer and the call is normal from there on. of coure tel co says its not their end. im dont remember having this come up before. any ideas on the cause. thanks dave
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
This is usually an interaction with the telco but you could make sure that the STS group listening feature is disabled, that sometimes helps.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jun 2008
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,405 Likes: 18 |
Yep, just extend the ring delay timer for the CO lines to 4-5 so that the caller ID data has already been received by the system before the phones start ringing.
Ed Vaughn, MBSWWYPBX
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Joined: Jul 2003
Posts: 1,235
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Joined: Jul 2003
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thanks for the help. dave
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