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Joined: Jul 2012
Posts: 34
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Joined: Jul 2012
Posts: 34 |
I am working on a Comdial DX80 with a 7260 phone on extension 105. This particular phone will not ring on a transferred call through auto attendant or via phone transfer. It flashes on the CO button but does not ring. I have checked all of the basics. It is not forwarded or DND. The phone works in all other ways. I have matched the settings with another phone that works. I defaulted the set with feature 69. Is there a setting or feature that I am not seeing. I did notice that the line 5 button lights up with a solid red light for about 5 seconds at the same time as the transferred line (line 1). The function of the line 5 button says 744. Thank you.
I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
does it Ring if you call station to station? Ringer may be turned off...
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jul 2012
Posts: 34
Member
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Member
Joined: Jul 2012
Posts: 34 |
I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
weird, maybe somebody will be able to help...
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: May 2005
Posts: 951
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Member
Joined: May 2005
Posts: 951 |
Two things. First have you rebooted? Second is the DX80 has a feature for a call center type function like unavaiulabe. This is not DND. I dont rememeber the code but look in manual under acd group agents. I think your answer is there
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Jul 2012
Posts: 34
Member
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Member
Joined: Jul 2012
Posts: 34 |
I discovered that the voice mail box associated with this extension was forwarded to an outside number. Changed to fix and tested good.
Is there a way to turn this option off globally?
I am new to this forum but I have been in the industry since 02/1997. Mainly Avaya, Mitel, Panasonic, and NEC. Glad to be here!
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