sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Comdial phone not ringing on a transfered call

I am working on a Comdial DX80 with a 7260 phone on extension 105. This particular phone will not ring on a transferred call through auto attendant or via phone transfer. It flashes on the CO button but does not ring. I have checked all of the basics. It is not forwarded or DND. The phone works in all other ways. I have matched the settings with another phone that works. I defaulted the set with feature 69. Is there a setting or feature that I am not seeing. I did notice that the line 5 button lights up with a solid red light for about 5 seconds at the same time as the transferred line (line 1). The function of the line 5 button says 744. Thank you.

does it Ring if you call station to station? Ringer may be turned off...

yes

weird, maybe somebody will be able to help...

Two things. First have you rebooted? Second is the DX80 has a feature for a call center type function like unavaiulabe. This is not DND. I dont rememeber the code but look in manual under acd group agents. I think your answer is there

I discovered that the voice mail box associated with this extension was forwarded to an outside number. Changed to fix and tested good.

Is there a way to turn this option off globally?