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Joined: Jul 2015
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Hi everyone,
I'm working on an OfficeServ 7200 and trying to add music for customers to listen to while on hold. For cards we have an MP20, 16TRK, 16DLI12, OAS, 8COMBO3 and SVMi-20i. From what I've found online, I understand that some have used one of the MISC slots on the MP20 card to plug in an RJ45 with speaker wire. That much I have done. The only thing I need to know is how to configure it to work. I have OfficeServ Device Manager V4.75. Can you tell me which MMC(s) I am supposed to be able to use to enable this feature?
Any help is greatly appreciated,
Jeremy
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Joined: Jan 2008
Posts: 76
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All it takes is an RJ45 in the MISC port. The center pair is for MOH and needs to have a mono rca plug to fit your MOH device. Then set the MOH for trks and exts to 371 and the BGM to 371.
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Joined: Jan 2008
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Joined: Jul 2015
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Thank you very much for your reply. What if MISC1 is in use, would I still use 371?
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Joined: Jul 2015
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371 seemed to be some kind of 8-bit music that is actually quite annoying lol.
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Joined: Jan 2008
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Make sure MOH source in MMC861 is set to external.
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Joined: Jul 2015
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This is where I have issue. I thought I had read that somewhere else but that option does not show up under MMC 861.
Last edited by jrt1990; 11/13/15 10:22 AM.
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Joined: Jan 2008
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Do you use the phone to programm or an ip address and a pc?
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Joined: Jul 2015
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I'm using a PC with Officeserv Device Manager.
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Joined: Jan 2008
Posts: 76
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Ok. Good. It is in the system config. 2.2.1 will tell you the port for your MOH. In the 7200 it is sometimes 372 or 373 instead of 371. Your connection is correct.
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