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Joined: Mar 2009
Posts: 183
Member
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Member
Joined: Mar 2009
Posts: 183 |
Just replaced a 3500-00 with a 3501-00. Cust claims that when a cell phone call from out of state comes in display would show name and number. The new system shows wireless caller & number. When I call in with my in state cell phone display will show my name & number.
Is she jerking my chain?
Anybody have a clue as is what is going on.
Thanks in advance
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
"Wireless Caller" is the name being sent by their carrier. Nothing you can do about it.
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Joined: Mar 2009
Posts: 183
Member
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Member
Joined: Mar 2009
Posts: 183 |
That is what I told her but I don't think she believes me.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
The Stse can only display what it gets name and number, it doesn't add or subtract or change anything.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
If she won't believe you, just bring out a POTS phone with Caller ID and show her. Every so often after fixing a problem, some customers get hyper sensitive and find problems that don't exist.
- Dave S. -
You can never appease your ideologue opponents.
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