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Joined: Feb 2013
Posts: 122
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OP
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Joined: Feb 2013
Posts: 122 |
Dear All ,
Recently i have installed NEC SV9100 with 80 Extension everything working fine except the caller ID , the problem is some extensions when calling the operator while it is busy the number of Caller or number of extension is appear and some extensions are not appear
WHERE IS THE PROBLEM ??
NEC Business Partner
Certified on SV8100,SV8500,SL1000
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Joined: Apr 2005
Posts: 2,481 Likes: 1
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Joined: Apr 2005
Posts: 2,481 Likes: 1 |
When a name has been programmed in 15-01 the extension number will not appear, only the name when calling other extension.
Maybe this is the problem.
We get old too soon, smart too late
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Joined: Feb 2013
Posts: 122
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OP
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Joined: Feb 2013
Posts: 122 |
No , the Name and number are appears accordingly how the extension is programmed , the problem when the extension trying to call Operator while the operator busy the call of extension is LED as indicate there is a second call but the number of this extension does not appear .. THIS IS THE PROBLEM
NEC Business Partner
Certified on SV8100,SV8500,SL1000
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Joined: Sep 2004
Posts: 4,126 Likes: 1
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Joined: Sep 2004
Posts: 4,126 Likes: 1 |
If you are talking about transfer out of an auto attendant you probably don't have "unsupervised transfer" enabled. Are you using a virtual extension for operator?
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