atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems esi auto attendant sub branch recordings

Please help!! I am installer new to esi. I relocated system and the auto attendant says press 1 for directions. Well they have moved.
I need to re record the press 1 prompt for directions. I have looked thru manual and tried different boxes.I have gone online, but i do not see SPECIFIC instructions how to re record propmt one in auto attendant.
In other words AA answers all calls, recording says press 1 for directions to our store.
Please help me!!! aaaaghhh!!!

It could've been setup a few different ways. It could be a mailbox or an AA branch you need to re-record. Best to ask the installer how it was set up. He should be able to provide you with simple instructions on re-recording.

Guys. Gals I also need just the bracket to prop up the 24 button phone. PHONE IS A 24 Key DFP

Thank you.

Aaron I have no idea who the installer was.

It isn't prompt 1 ...that would most likely be the main greeting.

You need to find out what is answering the lines then find out where option 1 in auto attendant programming sends you and that will be what you need to re-record.

I used to have a ton of extra brackets / bases but threw them out when i sold out. It might be worth sending a PM to the ESI people on here to see if they have one.

You could also google a place called Ramble On Communications - they sell a ton of used ESI stuff at fair prices.

So to reiterate auto attendant answers all calls with a greeting. During the greeting outgoing messages says "press 1 for our store location" , which then is a recorded info box that describes address, directions, etc.
Main greeting also says "press 2 for the print shop" then outside caller gets transferred to the print shop extension.
etc.

John, when outside caller presses 1 the AA transfers them to an info box, it seems.
Thanks

Most installers will program up a general mail box for directions or store hours, etc. You need to look at the AA programming which will tell you immediately where the caller is being sent upon dialing 1 for directions. Most likely it is a general mail box, however, it could be another branch. Use ESI System Programmer if this is a Comm Server or ESI Access for an older system. You will see exactly how the system is programmed in just a few seconds.

Rcaman

RCAMAN I'm not using a computer to access programming

dial 300 and see if you get the old directions

It might pay you to contact an ESI dealer in your area or contact ESI technical to get into the system and, at least, run a system report. You are working blind and will become frustrated if you try and hunt for the information.

With the system report, you can then make appropriate changes the way you are doing now.

Rcaman

Or hire Ralph to help you

I helped someone on here from Hawaii when they moved a system. For the grand total of $50 or $100 or whatever it was it was well worth it for them to have a trained tech available to solve little issues like this one.

If you press the number 1 on the dial pad of any Idle phone, do You hear what you are describing? if so, then most likely you are hearing what they call Branch ID 1 that is usually the Main starting Branch ( doesn't have to be but, the more you work with ESI the Easier it becomes

You learn something every day i guess .... i have been selling ESI since 2002 and never knew that!!

The first ESI school I attended was on the IVX-20. All the programming was done through the phone. It was just a short time later that ESI-Access was released. What a difference! Since then I use the computer to program the ESI systems.

The other day, I was feeling lazy and did not want to go to the truck to get my computer to make a simple change on a 50. I messed around with the programming through the phone and, before long, I was frustrated enough to haul my computer out and do it right.

In 2 minutes, with the computer, I was able to do what I wasted 10 minutes and failed to do through the phone. I just wish ESI put some more features in the program that would make it a lot easier for the field tech and a lot fewer annoyance calls to ESI tech.

Rcaman

Too funny Ralph - i am the exact opposite.

I have always said i can have most programming changes completed before my laptop even boots up!

I guess it goes back to my old AT&T Partner days!

I will say it is nice to have the entire program laid out in front of me when dealing with groups etc.

Yes, I understand. For simple extension changes and FOB entries, the phone programming is quick and, as long as you know what you are doing, effective. My problem is I forget where in the program I am and then have to exit out and get back in to make sure I'm in the correct area. The computer allows me to have "senior moments" and no one knows.

I remember having to deal with Horizon PBX systems. We had a former Bell Telephone tech working for us that was a whiz on them. He could do in 30 seconds what it took me a day to do. Not only was he good, he liked to talk and teach. I learned how to program the Horizon and learned a lot about the telephone company's use of fsk data transmission which they are still using today (e.g. for one, Caller ID).

Rcaman

We used to program ESI S-Classes and E-Classes over the phone from start to finish. Never needed a computer. Now I use the computer every time, not because it's quicker but because you can see the whole config and there are some tools with system programmer that you can't do over the phone. ESI is still by far the easiest system to program compared to other systems I work on (Avaya, Panasonic, NEC).

I wasn't going to comment, further, because I don't want to be a "cheerleader" for ESI. I happen to agree with you. However, there are other systems that do a good job as well. I just wish the programmer would include some Master Tech features like resetting the system or individual modules, changing modes and being able to move software from one slot to slot one. I am the only Master tech in our shop and the other techs either have to contact ESI technical or have me do it when needed (seems like that happens everyday). When programming some features, as of now, they can ONLY be done from a phone. That frustrates me as well.

Rcaman

Yea I agree, programmer should offer more detailed troubleshooting tools. Can't think of what has to be programmed over the phone though. System initialize?

Media Manager user email addresses; Centrex out dial on auto attendant transfer; and a few other obscure parameters.

Rcaman

User emails have to be done at each phone I thought, but yea you're right those other features are Sys Programmer only.

so, I " heard " from a little birdie...they are supposed to be working on some New type of Programmer...web based..., wait and see...?

Yeah, that same "birdie" told me it's because the Microsoft operating systems are so unstable and prone to bugs that they are going to release their web based programmer, probably with a Linux core, very similar to what their techs are using now. It's about time.

Rcaman

well, I'm still waiting for a major Software release to come out...I had identified a "bug" in mobile messaging email address( they Do not follow the phone if somebody use's the admin swap function)

The bug that "bugs" me is if one changes a name on a 60 button phone from the Programmer, the name does not change on the phones. One must manually change the Button Label to make a simple name change.

Rcaman