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Joined: Apr 2011
Posts: 108
Member
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Member
Joined: Apr 2011
Posts: 108 |
7030 has 4 mailboxes that forward to each other, dialing a external cell phone or pager along the way The system no longer does this, now when the first mailbox attempts to dial out, I get this?
Call progress result: Error - Unrecognized cadence
anything i can change to fix this?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
That error means the vm doesn't recognise the cadence of the tones it's receiving from the network.
Have you changed carriers?
how are you forwarding?
What's the supervision level?
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Joined: Apr 2011
Posts: 108
Member
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Member
Joined: Apr 2011
Posts: 108 |
We changed carriers a month ago. The problem cropped up last week.
I am not sure what the supervision is, which MMC has that info?
Calls reach a mailbox which uses the alert feature to alert a cell phone or a pager. (yes, a pager in 2016) The cell phone numbers go in the alert field and the pager numbers goes under the "beepers" section of the mailbox. they are then forwarded to a second box uisng the autoforward feature of the mailbox.We have this working in 11 other loactions, dont know why this one is being a problem child.
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Supervision level is in the voicemail mailbox
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