sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Mitel Telephones & Systems Beep on Call recordings

Hi All,
We have a customer into which an Oaisys call recorder has been installed doing indirect call recording extension side.
When a recording is played back a beep has been inserted every 45 seconds.
How do we stop the recorder doing this? I can't find a parameter that does this anywhere. Other sites we have don't do this.

Thanks

Really? Nobody else has a beep every 45 seconds?

I'm not familiar with Oaisys, however, I know Mitel recently acquired them. In the US, most states require a beep or, at least, informed consent. All of the recorders we use have a programmable feature to turn it off or on. If you have access to the manual for your device, I am sure you can find it.

Rcaman

Yes I did read the manual before posting. The documentation is all available on the Oaisys website. None of it mentions a tone. There are tone settings in the recorder, but they are all unticked.