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Joined: Feb 2005
Posts: 13
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OP
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Joined: Feb 2005
Posts: 13 |
Customer just pointed out that there is no TIMER on inbound calls.
What is the resolution for this?
Call comes in via: Main greeting - goes to extension.
Timer does show on screen for outbound calls.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Not aware of any option that turns this timer display on or off for inbound calls. The only options have to do with Caller id display name/number options.
Last edited by Derrick; 01/25/16 08:19 PM.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2005
Posts: 13
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OP
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Joined: Feb 2005
Posts: 13 |
so what would be the resolution for a customer who is complaining about no timer on inbound calls?
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Joined: Aug 2004
Posts: 9,159 Likes: 17
Admin
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Posts: 9,159 Likes: 17 |
What are they trying to do? Bill off of the timer? Call accounting package would take the raw SMDR dump and show call duration.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Try creating a CLIR flex button on a phone...feature code 53. Then you can toggle the name display off and the date and elapsed timer should show up.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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