SBX Timer on Inbound Calls|Sundance Business VOIP Telephone Help

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SBX Timer on Inbound Calls #597353 01/25/16 08:01 PM
Joined: Feb 2005 Posts: 13 Wilmington, DE phonemanstevef OP Member
OP phonemanstevef Member Joined: Feb 2005 Posts: 13 Wilmington, DE	Customer just pointed out that there is no TIMER on inbound calls. What is the resolution for this? Call comes in via: Main greeting - goes to extension. Timer does show on screen for outbound calls.

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Re: SBX Timer on Inbound Calls phonemanstevef #597354 01/25/16 08:18 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Not aware of any option that turns this timer display on or off for inbound calls. The only options have to do with Caller id display name/number options. Last edited by Derrick; 01/25/16 08:19 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: SBX Timer on Inbound Calls Derrick #597357 01/25/16 09:07 PM
Joined: Feb 2005 Posts: 13 Wilmington, DE phonemanstevef OP Member
OP phonemanstevef Member Joined: Feb 2005 Posts: 13 Wilmington, DE	so what would be the resolution for a customer who is complaining about no timer on inbound calls?

Re: SBX Timer on Inbound Calls phonemanstevef #597358 01/25/16 09:12 PM
Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS	What are they trying to do? Bill off of the timer? Call accounting package would take the raw SMDR dump and show call duration.

Re: SBX Timer on Inbound Calls phonemanstevef #597363 01/26/16 02:40 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Try creating a CLIR flex button on a phone...feature code 53. Then you can toggle the name display off and the date and elapsed timer should show up. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

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