Simple Forwarding won't work|Sundance Business VOIP Telephone Help

Print Thread

Rate Thread

Simple Forwarding won't work #59751 05/20/08 12:07 PM
Joined: May 2005 Posts: 47 Berkeley, CA 94709 davedel OP Member
OP davedel Member Joined: May 2005 Posts: 47 Berkeley, CA 94709	Amigo's, Running v8.1 on my Axxess switch. Goal: I am currently trying to forward ext. 1267 to ext. 1268 on my system using System forwarding Path's. Current setup: - I created a Forwarding Path (#20) with 1268 as Forwarding Point 1. - I have ext. 1267's Forwarding Path set to #20. - 1267's Station is Physically unplugged from the switch. Problem: If I call ext. 1267, it never forwards to 1268. I am not aware of any manual forwarding going on that would cause an issue. Do I need to force any flags/forwarding path switches to make this happen? Thanks in Advance! -Dave Dave Del Purgatorio \| I.T. Team Support Pacific School of Religion 1798 Scenic Ave. Berkeley, CA 94709 510.849.8204

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: Simple Forwarding won't work #59752 05/21/08 02:10 AM
Joined: Aug 2005 Posts: 908 Lenexa, KS, USA dfleschute Member
dfleschute Member Joined: Aug 2005 Posts: 908 Lenexa, KS, USA	What does happen? Is it only internal calls that do not forward? Check your flags on the forwarding path to include IC. Plug in the extension to make sure it hasn't been forwarded manually. You could change 1267 to a phantom device forwarded to 1268. Why are you using 1267 if it's not going to be connected?

Re: Simple Forwarding won't work #59753 05/21/08 07:58 AM
Joined: May 2005 Posts: 47 Berkeley, CA 94709 davedel OP Member
OP davedel Member Joined: May 2005 Posts: 47 Berkeley, CA 94709	Current Results: If I call ext. 1267, it never forwards to 1268 (calling internally or Externally). I just checked my Forwarding Path's Fwd Call Type - IC calls flag (it's already set to Yes). I would change 1267 to a phantom device, but that line will be used as a regular station in the next few weeks (the forwarding is a temporary thing). Still no change :-( Dave Del Purgatorio \| I.T. Team Support Pacific School of Religion 1798 Scenic Ave. Berkeley, CA 94709 510.849.8204

Re: Simple Forwarding won't work #59754 05/29/08 03:36 AM
Joined: Sep 2005 Posts: 206 Upstate New York City42 Member
City42 Member Joined: Sep 2005 Posts: 206 Upstate New York	Use your "default station" feature code on both of those extensions. Just a thought.

Re: Simple Forwarding won't work #59755 05/29/08 08:50 AM
Joined: Aug 2005 Posts: 908 Lenexa, KS, USA dfleschute Member
dfleschute Member Joined: Aug 2005 Posts: 908 Lenexa, KS, USA	Strange. Is there more than one forwarding path? It will try to match the conditions of the first in line before it moves to the second one. Check flags again. Busy, DND, no answer default to Yes, but check them anyway. Does 1267 have a mailbox? I've given up and just copied the settings from a working extension.

Re: Simple Forwarding won't work #59756 06/02/08 07:25 AM
Joined: Feb 2006 Posts: 54 UP North Michigan gawalter Member
gawalter Member Joined: Feb 2006 Posts: 54 UP North Michigan	also, make sure you have immediate also checked. you may also try to plug the phone in, hit the fwd key, then fwd to the new ext.

Moderated by Stix1

Hop To

Link Copied to Clipboard

atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Simple Forwarding won't work