Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#597622 02/03/16 09:39 PM
Joined: May 2005
Posts: 90
Member
OP Offline
Member
Joined: May 2005
Posts: 90
I manage an office with an Intertel Axxess 5.3 PBX with PRI. We're getting some odd reports from clients that our number shows up with the name "Lucifer" when we call them. Obviously, this is not ideal.

But, I don't know that we can really do much about it. To my knowledge the name part of the CID info. isn't passed by the PBX, it's passed by the carrier. We checked with our carrier and they claim that the "LIDB" on their side shows the correct info. So, I have to assume that it's the carrier of the party we're calling that has it wrong.

I tested to a Comcast residential line and it also reported incorrectly, showing a person's name that hasn't existed in the company for over 15 years.

How do I go about correcting this? Is it even possible?

Atcom VoIP Demo
VoIP Demo
Joined: May 2009
Posts: 1,198
Member
*****
Offline
Member
*****
Joined: May 2009
Posts: 1,198
Good luck. The cable companies absolutely don't care about customer service, and since you're not their customer they care even less.

Other than making sure your carrier has the correct info, there's not much you can do.

After fighting with Cox and Comcast for months, we actually changed the phone number at one of our sites. It was the only way we could get them to update their database.


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,827
Posts636,768
Members49,645
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Dan Powell, EKPTECH86, History, LinuxTech, Mike Miller, ttcfcl
Newest Members
KoolBreeze, PhoneGuy827, julesm, Helen.D, AlAl
49,644 Registered Users
Top Posters(30 Days)
ramo 12
pvj 11
Toner 9
Who's Online Now
0 members (), 20 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5