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Joined: Nov 2005
Posts: 31
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Joined: Nov 2005
Posts: 31 |
I've noticed that when someone calls from our branches that instead of showing the station number it shows the main office number. I talked to my telco and they say they are setup to allow us to manipulate the caller ID.
Where can I make the change to manipulate the caller ID in DB Programming in both Axxess 10.0 and the 5000s?
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
Go to System\Devices and Feature Codes\Stations (or Endpoints)\Local\Specific Extension\Calling Party Number. This is the number the PBX will attempt to send when a user dials out.
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Joined: Jun 2007
Posts: 490
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Joined: Jun 2007
Posts: 490 |
I want to add that certain carriers will allow certain modifications and not others. We use Paetec and there are some A/Cs that if I attempt to use, they will drop the call. This is an extreme example, most of the time you will be modifying the CPN with a valid local number with said carrier.
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