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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
I've been successfully connecting to a BCM 450 for some time now. Both local and remotely. But now I get an error that says it 'cannot determine the device type for [ip]'.
This happened right after I updated my Java on my Win 10 x64 computer. Damn Java. I uninstalled and loaded an old java, but still no luck. Some of my research suggests others got it to work with a reboot, but I would really like to avoid that if at all possible.
Is there a particular java version that I should be using? Or other solutions? Thanks!
Jim
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
I have my laptop marked as USE THIS FOR OLD BCM's - Java 6 build 23.
But for a BCM450 that is a newer unit.
Are you using the Latest and Greatest Avaya Element Manager ?
You need to download that from the internet.
Don't use the one on the BCM - it does not always work.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Joined: Feb 2005
Posts: 1,615 Likes: 1 |
What old version of java did you try?
Disable auto update when you do get it working.
I have 7-79 working on EM 62.0.5 Win 7
Note I also have the 30 seconds to load disease.
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Joined: Aug 2002
Posts: 1,088 Likes: 2
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Joined: Aug 2002
Posts: 1,088 Likes: 2 |
I also had this problem on a win 10 laptop. I found a copy of EM on the internet and loaded it and it worked. Otherwise using the copy from the BCM 50 r6 wasn't working.
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
I got Java 7-71, but didn't help, until I realized I still also had the new java 8-x. I uninstalled ver 8 and then EM started working! Crazy computers!
Thank you for the help and support, Gentlemen.
Jim
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Joined: Feb 2005
Posts: 1,615 Likes: 1 |
You can also go to ControlPanel/Java Java tab and disable or enable the different versions you may have installed.
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Joined: Oct 2006
Posts: 1,417 Likes: 7
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Joined: Oct 2006
Posts: 1,417 Likes: 7 |
During all the poking around Java over the years, I never realized that method was there, Curlycord. Would be much easier than uninstalling, though they usually suggest to uninstall when troubleshooting. This would be a quick way to try out versions.
Thanks.
Jim
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