sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems How to change greeting # on guest mailbox

How do you change from greeting 1 to greeting 2 on a guest mailbox? I have recorded the 2nd greeting just not sure how to change which one is played to caller.

Thanks,
Steve

Same way you would in any mailbox. Log in, press 1 for greetings and follow the prompts.

Thanks John.

As a followup, can a button be mapped to allow the message to be changed easily? (like 571 - 573 for regular mailbox greeting)

Unfortunately, No. Because this is a Guest Mailbox, one must enter the mailbox and make changes while logged into the mailbox.

Rcaman

I am wanting to ring a department made up of about 5 phones. If not answered, I want it to go to voice mail (I was going to use guest mailbox). I wanted a different message for after hours. I can't utilize the night forwarding feature, since this particular department keeps different hours than the other departments in the company. I don't think they will remember to change the greeting at the end of the day and again at the beginning unless it was as simple as hitting a key that would light up.

Are there other options that I should consider to accomplish this?

Which ESI system? Some offer tenant services with options for a different greeting and schedule which would work.

200 Communications Server

If we set up tenant services to allow a different schedule and greeting, would there be other separations between stations that we wouldn't want? For instance, I would want any phone in the system to be able to transfer to any other phone or department, regardless of tenant. In other words, is it still one big, happy system that works together?

The ESI is the easiest tenant configuration in the business. If you make those phones be in tenant 2, they will still be able to call the other tenant group as well as receive calls from the other tenant. If you make no other changes other than to F169 and F41, everything will work as before except you will have an ID2 with all the sub branches and routing you have with the first tenant but with new programming that reflects what you want to do.

Rcaman

I have only dealt with tenant services a couple of times and it was a few years ago so I can't give you all of the specifics without spending an hour or two digging into the manuals. I don't think there are any issues transferring calls.

The system will work as "One big, happy system" if all you do is designate which extensions are in which tenant group in F31.

Rcaman